Support
Frequently asked questions
The questions we actually get from South African barbers, salons and home groomers.
Is FXDE an authorised, genuine supplier?
Yes, every tool is 100% genuine and sourced directly from official distributors, not grey-market imports.
Do you offer wholesale or trade pricing for barbershops?
Yes. Mention it when you contact us and we'll route you to our trade team for shop and salon pricing.
What payment methods do you accept?
Card (Visa and Mastercard) and Apple Pay online. Bank EFT is available on request.
Do I need an account to order?
No, guest checkout is available and doesn't require creating an account. You can optionally save your details after checkout for next time.
How long does delivery take?
Typically 2–4 business days nationwide after dispatch. Full detail on the Shipping & Delivery page.
Can I return an opened blade or cutting head?
Not once the hygiene seal is broken, for the same reason most grooming-tool brands exclude these, see the Returns page for the full policy and what's still covered under the defect warranty.
How do I know which clipper is right for me, barber use vs home use?
The comparison detail on each product page and the 'Watch and learn' video section will help, and the chat assistant can walk you through it conversationally.
Do you deliver outside South Africa?
Not currently, South Africa only.
How do I track my order?
Via the order-status lookup on the Track page, or ask the chat assistant with your order number or email.
Do you sell replacement blades and parts?
Yes, see the Blades collection in the shop.
Still need a hand?
Track an order or message the team, we reply within 24 hours.