Returns

Under Section 44 of the Electronic Communications and Transactions Act (ECT Act), you may cancel an online purchase within 7 days of receiving the goods, without giving a reason. This is a statutory right and cannot be reduced or waived by store policy.

• You cover the cost of returning the goods for a change-of-mind cancellation.
• Items must be returned unused, in their original packaging, with all accessories.

Opened blades, cutting heads, and any part that directly contacts skin or hair are excluded from change-of-mind returns once the packaging seal is broken, for hygiene reasons. This is standard practice across the grooming-tool industry. This exclusion does not affect your separate defective-goods right below.

Under Section 56 of the Consumer Protection Act (CPA), all goods carry an implied 6-month warranty of quality from the date of delivery. If a product is defective, unsafe, or not fit for purpose within that period, you may choose a repair, a replacement, or a full refund. FXDE covers the return shipping cost in this case, not you.

This sits alongside the 1-year FXDE manufacturer warranty.

Refunds are processed back to the original payment method within 10 business days of us receiving the returned item.

Contact us through the support page or the chat assistant with your order number, quoting either the cooling-off right or a defect. The team will confirm the correct process based on which one applies.

Delivery timing and costs are on the Shipping & Delivery page, and common questions are answered in the FAQs.