Returns

Under Section 44 of the Electronic Communications and Transactions Act (ECT Act), you may cancel an online purchase within 7 days of receiving the goods, without giving a reason. This is a statutory right and cannot be reduced or waived by store policy.

• You cover the cost of returning the goods for a change-of-mind cancellation.
• Items must be returned unused, in their original packaging, with all accessories.

Opened blades, cutting heads, and any part that directly contacts skin or hair are excluded from change-of-mind returns once the packaging seal is broken, for hygiene reasons. This is standard practice across the grooming-tool industry. This exclusion does not affect your separate defective-goods right below.

Under Section 56 of the Consumer Protection Act (CPA), all goods carry an implied 6-month warranty of quality from the date of delivery. If a product is defective, unsafe, or not fit for purpose within that period, you may choose a repair, a replacement, or a full refund. FXDE covers the return shipping cost in this case, not you.

This sits alongside the 1-year FXDE manufacturer warranty.

Only orders paid in full by EFT or a once-off card payment may qualify for a refund through FXDE, provided the request meets our refund policy requirements. If you paid with PayFlex or another instalment or flexible payment option, please request your refund directly through that provider.

Once your refund is approved, it is paid within 7 working days. Card refunds go back to the card you originally paid with, never a different card or substitute bank account. Requests to use a separate card are declined immediately. If you paid by EFT, we refund you by bank transfer to the verified original payment account you add securely on our refunds page.

Before a refund request can be submitted, provide your bank account details, a bank confirmation letter, proof of payment showing the amount leaving your account, and a screenshot of your FXDE order confirmation email. Never provide card numbers, CVVs or expiry dates. For card payments, these documents verify the original payment, not an alternative refund destination.

Request a refund on the refunds page with your order number, or contact us through the support page or the chat assistant, quoting either the cooling-off right or a defect. The team will confirm the correct process based on which one applies.

Delivery timing and costs are on the Shipping & Delivery page, and common questions are answered in the FAQs.